Data Protection

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is all data that can be used to identify you personally. Detailed information on data protection can be found in our privacy policy listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the website’s imprint.

How do we collect your data?

Your data is collected, on the one hand, when you provide it to us. This may, for example, be data you enter in a contact form.

Other data is automatically collected by our IT systems when you visit the website. This primarily involves technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure the website functions correctly. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time at the address provided in the imprint for this purpose and for other questions regarding data protection. Furthermore, you have the right to lodge a complaint with the responsible supervisory authority.

Analysis tools and third-party tools

When you visit our website, your browsing behavior may be statistically analyzed. This is done primarily with cookies and so-called analysis programs. The analysis of your browsing behavior is generally anonymous; your browsing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Details can be found in our privacy policy under the heading “Third-party modules and analysis tools.”

You can object to this analysis. We will inform you about your options for objecting in this privacy policy.

Data protection

The operators of these websites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose.

We would like to point out that data transmission over the Internet (e.g., when communicating via email) may be subject to security gaps. Complete protection of data from access by third parties is not possible.

Note on the responsible body

The responsible body for data processing on this website is:

Ergün Kaya, Excellent Building Cleaning Mainz
Leibnizstraße 66, 55118 Mainz
Email: info@exzellent-gebaeudereinigung.de

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your previously granted consent at any time. To do so, simply send us an informal email. The legality of the data processing carried out up to the time of revocation remains unaffected.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of your browser changes from “http://” to “https://” and by the lock symbol in your browser’s address bar.

If SSL or TLS encryption is activated, the data you send to us cannot be read by third parties.

Encrypted payment transactions on this website

If, after concluding a paid contract, you are obliged to provide us with your payment details (e.g. account number for direct debit authorization), these details will be required for payment processing.

Payment transactions using common payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the browser’s address line changing from “http://” to “https://” and by the lock symbol in your browser’s address bar.

With encrypted communication, your payment data that you send to us cannot be read by third parties.

Information, blocking, deletion

Within the scope of applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient, and the purpose of data processing, as well as the right to correct, block, or delete this data. You can contact us at any time at the address provided in the legal notice for this purpose and for other questions regarding personal data.

Objection to advertising emails

The use of contact information published in accordance with the imprint obligation to send unsolicited advertising and information materials is hereby prohibited. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising, such as spam emails.

Cookies

Some of our websites use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our services more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can configure your browser to inform you about the use of cookies and to only accept cookies on a case-by-case basis, to exclude cookies for specific cases or in general, and to automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of this website.

Cookies that are necessary to carry out electronic communication or to provide certain functions you have requested (e.g., shopping cart function) are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of its services. If other cookies (e.g., cookies for analyzing your surfing behavior) are stored, these are treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

• Browser type and version
• operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of server request
• IP address

This data will not be merged with other data sources.

The basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.

Contact form

If you send us inquiries via the contact form, your information from the form, including the contact details you provided there, will be stored by us for the purpose of processing your inquiry and in case of follow-up questions. We will not share this data without your consent.

The data entered into the contact form will therefore be processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You can revoke this consent at any time. To do so, simply send us an informal email. The legality of the data processing operations carried out up to the time of revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory legal provisions—in particular, retention periods—remain unaffected.

Comment function on this website

For the comment function on this page, in addition to your comment, information about the time the comment was created, your email address and, if you do not post anonymously, the user name you have chosen will be saved.

Storage of the IP address

Our comment function stores the IP addresses of users who post comments. Since we do not review comments on our site before they are published, we need this data to take action against the author in the event of legal violations such as insults or propaganda.

Subscribe to comments

As a user of the site, you can subscribe to comments after registering. You will receive a confirmation email to verify that you are the owner of the provided email address. You can unsubscribe from this feature at any time using a link in the information emails. In this case, the data entered when subscribing to comments will be deleted. However, if you have provided this data to us for other purposes and elsewhere (e.g., newsletter subscription), it will remain with us.

Storage period of comments

The comments and the associated data (e.g. IP address) are stored and remain on our website until the commented content has been completely deleted or the comments have to be deleted for legal reasons (e.g. offensive comments).

Legal basis

Comments are stored based on your consent (Art. 6 (1) (a) GDPR). You can revoke your consent at any time. To do so, simply send us an informal email. The legality of the data processing operations already carried out remains unaffected by the revocation.

Processing of data (customer and contract data)

We collect, process, and use personal data only to the extent necessary to establish, define, or modify the legal relationship (master data). This is done on the basis of Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures. We collect, process, and use personal data about the use of our website (usage data) only to the extent necessary to enable the user to use the service or to bill them.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transfer when concluding a contract for services and digital content

We only transmit personal data to third parties if this is necessary for the execution of the contract, for example to the credit institution commissioned with payment processing.

Further transmission of data will not occur, or only if you have expressly consented to such transmission. Your data will not be passed on to third parties without your express consent, for example, for advertising purposes.

The basis for data processing is Art. 6 (1) (b) GDPR, which permits the processing of data to fulfill a contract or for pre-contractual measures.

Share content via plugins (Facebook, Google+1, Twitter & Co.)

Data protection declaration for the use of Facebook plug-ins (Like button)
Our web pages contain plug-ins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognise the Facebook plug-in by the Facebook logo or “Like button” on our page. You can find an overview of Facebook plug-ins here:
http://developers.facebook.com/docs/plugins/ .
When you visit our web pages, a direct connection is established between your browser and the Facebook server via the plug-in. Facebook thus receives the information that you have visited our page using your IP address. If you click the Facebook “Like button” while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or how Facebook uses it. For more information, please see Facebook’s privacy policy at
http://de-de.facebook.com/policy.php .
If you do not want Facebook to associate your visit to our pages with your Facebook account, please log out of your Facebook account.

Privacy Policy for the Use of Google Analytics
This website uses functions of the web analysis service Google Analytics. Provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there. However,
if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data held by Google.
You can
prevent cookies from being saved by setting your browser software accordingly; however, we point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Privacy Policy for the Use of Google +1
Our pages use functions from Google +1. Provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Collection and sharing of information: With the help of the Google +1 button you can publish information worldwide. The Google +1 button gives you and other users personalized content from Google and our partners. Google stores both the information that you have given +1 for content and information about the page you were looking at when you clicked +1. Your +1 can be displayed as references together with your profile name and photo in Google services, such as in search results or in your Google profile, or elsewhere on websites and advertisements on the Internet. Google records information about your +1 activities in order to improve Google services for you and others. To use the Google +1 button you need a globally visible, public Google profile, which must contain at least the name chosen for the profile.
This name will be used across all Google services. In some cases, this name may replace another name you used when sharing content through your Google Account. Your Google profile identity may be displayed to users who know your email address or have other identifying information about you.
Use of the information collected: In addition to the purposes explained above, the information you provide will be used in accordance with the applicable Google privacy policy. Google may publish aggregated statistics about users’ +1 activity or share these statistics with users and partners, such as publishers, advertisers, or affiliated websites.

Privacy Policy for the Use of Instagram
Our website includes features of the Instagram service. These features are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our website to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our website with your user account. We would like to point out that, as the provider of the website, we have no knowledge of the content of the transmitted data or how Instagram uses it.
For more information, see Instagram’s privacy policy:
http://instagram.com/about/legal/privacy/

Privacy Policy for the Use of LinkedIn
Our website uses features of the LinkedIn network. Provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you access one of our pages that contains LinkedIn features, a connection is established to LinkedIn servers. LinkedIn is informed that you have visited our website using your IP address. If you click the LinkedIn “Recommend” button and are logged into your LinkedIn account, LinkedIn can associate your visit to our website with you and your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or how it is used by LinkedIn.
Further information can be found in LinkedIn’s privacy policy at:
https://www.linkedin.com/legal/privacy-policy

Privacy Policy for the Use of Pinterest
On our website we use social plugins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you visit a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the websites visited that also contain Pinterest functions, the type and settings of the browser, the date and time of the request, your use of Pinterest and cookies.
Further information on the purpose, scope and further processing and use of data by Pinterest as well as your rights and options for protecting your privacy can be found in Pinterest’s privacy policy: https://about.pinterest.com/de/privacy-policy

WordPress Stats

This website uses the WordPress tool Stats to statistically evaluate visitor access. The provider is Automattic Inc., 60 29th Street #343, San Francisco, CA 94110-4929, USA.

WordPress Stats uses cookies, which are stored on your computer and allow analysis of website usage. The information generated by the cookies about your website usage is stored on servers in the USA. Your IP address is anonymized after processing and before storage.

“WordPress Stats” cookies remain on your device until you delete them.

“WordPress Stats” cookies are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize both its website and its advertising.

You can configure your browser to inform you about the use of cookies and to only accept cookies on a case-by-case basis, to exclude cookies for specific cases or in general, and to automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of our website.

You can object to the collection and use of your data in the future by setting an opt-out cookie in your browser by clicking on this link: https://www.quantcast.com/opt-out/ .

If you delete the cookies on your computer, you must set the opt-out cookie again.

Google Analytics Remarketing

Our websites use Google Analytics Remarketing in conjunction with the cross-device features of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows you to link the advertising target groups created with Google Analytics Remarketing with the cross-device features of Google AdWords and Google DoubleClick. This allows interest-based, personalized advertising messages tailored to you based on your previous usage and browsing behavior on one device (e.g., mobile phone) to also be displayed on another of your devices (e.g., tablet or PC).

If you have given your consent, Google will link your web and app browsing history to your Google Account. This allows the same personalized advertising messages to be displayed on every device on which you log in with your Google Account.

To support this feature, Google Analytics collects Google-authenticated user IDs, which are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad delivery.

You can permanently opt out of cross-device remarketing/targeting by deactivating personalized advertising in your Google Account; to do so, follow this link: https://www.google.com/settings/ads/onweb/ .

The collected data is aggregated in your Google Account solely on the basis of your consent, which you can give or withdraw to Google (Art. 6 (1) (a) GDPR). For data collection processes that are not aggregated in your Google Account (e.g., because you do not have a Google Account or have objected to the aggregation), the data is collected on the basis of Art. 6 (1) (f) GDPR. The legitimate interest arises from the website operator’s interest in the anonymized analysis of website visitors for advertising purposes.

Further information and the data protection provisions can be found in Google’s privacy policy at: https://www.google.com/policies/technologies/ads/ .

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser stores on the user’s computer. These cookies expire after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked across AdWords customers’ websites. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie in your internet browser under user settings. You will then not be included in the conversion tracking statistics.

Conversion cookies are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, please see Google’s privacy policy: https://www.google.de/policies/privacy/ .

You can configure your browser to inform you about the use of cookies and to only accept cookies on a case-by-case basis, to exclude cookies for specific cases or in general, and to automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of this website.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

reCAPTCHA is designed to verify whether the data entered on our websites (e.g., in a contact form) is entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g., IP address, length of time the website visitor spends on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analysis runs entirely in the background. Website visitors are not notified that an analysis is taking place.

Data processing is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in protecting its website from abusive automated spying and spam.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html .

Newsletter data

If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive the newsletter. No further data will be collected or will only be collected on a voluntary basis. We use this data exclusively to send the requested information and do not share it with third parties.

The data entered into the newsletter registration form will be processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You can revoke your consent to the storage of your data, your email address, and their use for sending the newsletter at any time, for example, via the “unsubscribe” link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe. Data stored by us for other purposes (e.g., email addresses for the members’ area) will remain unaffected.

GetResponse

This website uses the services of Getresponse to send newsletters.

Getresponse is a service that, among other things, can be used to organize and analyze the distribution of newsletters. If you enter data for the purpose of subscribing to the newsletter (e.g., email address), this data will be stored on Getresponse’s servers in the USA.

Getresponse is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the United States designed to ensure compliance with European data protection standards in the United States.

With the help of Getresponse, we can analyze our newsletter campaigns. When you open an email sent with Getresponse, a file contained in the email (a so-called web beacon) connects to Getresponse’s servers in the USA. This makes it possible to determine whether a newsletter message was opened and which links were clicked. Technical information is also recorded (e.g., time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to the respective newsletter recipient. It is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of the recipients.

If you do not want GetResponse to analyze your data, you must unsubscribe from the newsletter. We provide a link for this in every newsletter message. You can also unsubscribe directly from the newsletter on the website.

Data processing is based on your consent (Art. 6 (1) (a) GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter. After you unsubscribe from the newsletter, it will be deleted from both our servers and the Getresponse servers. Data stored by us for other purposes (e.g., email addresses for the members’ area) remains unaffected.

For more information, please see Getresponse’s privacy policy at: https://www.getresponse.de/email-marketing/de-legal .

YouTube

Our website uses plugins from the YouTube site, operated by Google. The site is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to YouTube’s servers is established. The YouTube server is informed which of our pages you have visited.

If you are logged into your YouTube account, you allow YouTube to directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube in the interest of providing an appealing presentation of our online offerings. This represents a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

Further information on how user data is handled can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy .

Vimeo

Our website uses plugins from the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

When you visit one of our pages equipped with a Vimeo plugin, a connection to the Vimeo servers is established. The Vimeo server is informed which of our pages you have visited. Vimeo also receives your IP address. This applies even if you are not logged in to Vimeo or do not have a Vimeo account. The information collected by Vimeo is transmitted to the Vimeo server in the USA.

If you are logged into your Vimeo account, you allow Vimeo to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

Further information on how user data is handled can be found in Vimeo’s privacy policy at: https://vimeo.com/privacy .

Google Web Fonts

This website uses so-called web fonts provided by Google for consistent font display. When you visit a page, your browser loads the required web fonts into your browser cache to display text and fonts correctly.

For this purpose, the browser you use must establish a connection to Google’s servers. This allows Google to know that our website was accessed via your IP address. Google Web Fonts are used in the interest of a consistent and appealing presentation of our online offerings. This represents a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

If your browser does not support web fonts, a standard font from your computer will be used.

Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/ .

PayPal

On our website, we offer payment via PayPal, among other options. The provider of this payment service is PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).

If you choose to pay via PayPal, the payment details you enter will be transmitted to PayPal.

Your data will be transferred to PayPal on the basis of Art. 6 (1) (a) GDPR (consent) and Art. 6 (1) (b) GDPR (processing to fulfill a contract). You have the option to revoke your consent to data processing at any time. Revoking your consent will not affect the effectiveness of past data processing operations.